Pre 2009 Email Accounts

Due to a recent update, accounts PRE 2009 may notice an error appearing in their webmail service. The message being reported is:

"Error: from server fetching messages Tags UID Sprt (rev Date) US- ANScii ALL."

If this error message does appear It can be resolved quickly by turning off threading. This is done by logging into the mailbox -> clicking settings -> turning threading support -> Off

Accounts after 2009 should notice not be affected by this update.

We are sorry for the inconvenience.

All QiQ systems are operating normally.

If you have a problem accessing your website or email, please follow these steps:
  1. Establish if the problem accessing your website is just for you or for everyone by testing the avilability of your site here or here.

  2. If the problem is just for you:

      a. Restart your modem/router.

      b. Check to see if your IP Address is blocked by the server. Instructions for unblocking IP addresses on QiQ servers may be found here.

  3. If these steps do not help, raise a support ticket.