Future outage - 12 August 2020

Starting on August 12th, 2020, at 11:00P (EDT), our Data Center Team will be relocating servers that house our websites. This maintenance will require that our servers be powered down for a short period of time. Although the maintenance window will remain open for four hours, until August 13th, 2020 at 03:00 AM (EDT), the servers will only be down for a short time during this window and will help to ensure that your service isn’t inadvertently interrupted in the future. The expected down time experienced due to this maintenance is 30 minutes or less. This will not require any action on your part.

If you experience any issues or witness any abnormalities that last beyond the expected maintenance window, please do not hesitate to let us know.

All QiQ systems are operating normally.

If you have a problem accessing your website or email, please follow these steps:
  1. Establish if the problem accessing your website is just for you or for everyone by testing the avilability of your site here or here.

  2. If the problem is just for you:

      a. Restart your modem/router.

      b. Check to see if your IP Address is blocked by the server. Instructions for unblocking IP addresses on QiQ servers may be found here.

  3. If these steps do not help, raise a support ticket.