Future Maintenance

This update is for users of servers on our oldest platform (accounts opened prior to 2012):

Scheduled maintenance, that may lead to a short period of downtime, will occur on May the 15th, 2019. To minimise the impact to you and your businesses, this work will commence at 9pm and we expect it to last 5 hours. With this work we expect to continue to improve the service we provide.

This maintenance is required to continue our work to provide performance improvements as we increase the capacity and bandwidth of our overall technology.

All QiQ systems are operating normally.

If you have a problem accessing your website or email, please follow these steps:
  1. Establish if the problem accessing your website is just for you or for everyone by testing the avilability of your site here or here.

  2. If the problem is just for you:

      a. Restart your modem/router.

      b. Check to see if your IP Address is blocked by the server. Instructions for unblocking IP addresses on QiQ servers may be found here.

  3. If these steps do not help, raise a support ticket.