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Invoicing Error

Posted by QiQ on

I am sorry to report that some customers have been impacted by an error that occurred following the update of our invoice system.

Payment was automatically collected on old, expired invoices this evening. All payments have been refunded within 2 hours of the error.

The only payments that have not been refunded are for services that are due for renewal between today and 14 December 2019. If any of these services are no longer required, please contact us and we will, of course, be happy to refund the payment.

Steps will be taken to prevent any future reoccurrence of such an issue.

Again, I am sorry for the inconvenience this error has caused and if you have any further questions, please do not hesitate to contact me.

Kind regards,

Peter

Peter Harris
Managing Director
QiQ Communications PTY LTD

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If you have a problem accessing your website or email, please follow these steps:
  1. Establish if the problem accessing your website is just for you or for everyone by testing the avilability of your site here or here.

  2. If the problem is just for you:

      a. Restart your modem/router.

      b. Check to see if your IP Address is blocked by the server. Instructions for unblocking IP addresses on QiQ servers may be found here.

  3. If these steps do not help, raise a support ticket.

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