Server Update on 3 December 2018

Users of our older hosting packages (pre 2013) will be impacted by some planned maintenance work. This outage will not impact VPS users, or hosting packages post 2013.

Your services will be offline for up to an hour between 10pm and 12 midnight while we carry out this work.

We're replacing switches on four of our server racks. It's part of our plan to upgrade our infrastructure and invest in the reliability and quality of the service.

We know downtime is a pain, and we are doing all we can to keep it to a minimum and carry it out at less busy times.

You can keep track of the status of our updates on our status page at www.qiqstatus.com

All QiQ systems are operating normally.

If you have a problem accessing your website or email, please follow these steps:
  1. Establish if the problem accessing your website is just for you or for everyone by testing the avilability of your site here or here.

  2. If the problem is just for you:

      a. Restart your modem/router.

      b. Check to see if your IP Address is blocked by the server. Instructions for unblocking IP addresses on QiQ servers may be found here.

  3. If these steps do not help, raise a support ticket.