Important alert for Wordpress users

Last week, the WordPress project issued an update that had a flaw in it. It was caught almost immediately and within a few hours a patch was released. As WordPress states in their blog (, the 4.9.3 release of WordPress “will cause sites that support automatic background updates to fail to update automatically, and will require action from you (or your host) for it to be updated to 4.9.4."

Why is the 4.9.4 release so important? Updating to 4.9.4 is important, because it allows your site to get automatic security updates without any intervention from you. If you do not take action and update your site to 4.9.4, when new security patches are released, your site will remain vulnerable. It's for that reason that we're writing you today, because we believe it's critical to take action.

The good news is that your actions aren't many, and you have several ways you can update your WordPress site so that it continues to receive updates. We have listed them below.

Three ways to upgrade to 4.9.4

1. Log into your WordPress Administration area and under Dashboard
> Updates, click "Update now."

2. If you have command line access, you can use WP-CLI and run wp core
update and it will take care of everything for you.

3. You can manually use sFTP to download the latest version from and use sFTP to upload it to your site. (Be sure not to
overwrite your wpconfig file or your /wp-content folder.)

Scheduled Maintenance

We have scheduled a maintenance window to provide hardware updates on February 17, 2018. This work is scheduled to begin at 12:00 AM (EST) and we will be leaving the maintenance window open for six hours. Please note that this will be executed in a manner that takes advantage of our network's redundancy and resiliency in order to ensure minimal impact on
your services. No further action is required on your part.

During this maintenance window, the most you should witness are potential brief periods of increased latency and/or packet loss as traffic is moved to and from the connection on which work is taking place. If you experience any issues extending beyond this, please let us know.

All QiQ systems are operating normally.

If you have a problem accessing your website or email, please follow these steps:
  1. Establish if the problem accessing your website is just for you or for everyone by testing the avilability of your site here or here.

  2. If the problem is just for you:

      a. Restart your modem/router.

      b. Check to see if your IP Address is blocked by the server. Instructions for unblocking IP addresses on QiQ servers may be found here.

  3. If these steps do not help, raise a support ticket.